Talk & Save
Home Long Distance
  Simply Talk, and Save.
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How You Save
Plans Features Usage Summary FAQ  
Frequently Asked Questions

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1. Do you only compare the three plans mentioned?
The three plans we compare have been carefully selected to benefit a wide spectrum of calling patterns while enhancing your savings. So whenever or wherever you call, you always benefit from great rates. Furthermore, we also give you the choice to replace one of the plans with your existing plan, or a similar one 2.
2. Which plans will Talk & Save compare all of my long distance calls against?
Your calls will be compared to these three plans:
  • Primus - 5 cents per minute anytime to Canada and the US.
  • Rogers - 1200 evening & weekend minutes in Canada for as low as 1.5¢ per minute6.
  • Your provincial telephone company - a leading competitive plan has been selected from your area. Call for more details or click featured plans to learn more.
We also give you the choice to replace one of the plans with your existing plan, or a similar one 2.
3. Will I ever pay a network or plan fee?
Total plan costs and savings include existing network and plan fees that apply to the pre-selected plans. You pay whatever fees would be charged by the providers in the comparison, but then receive an additional 10% discount. However, in a month without usage, you will not pay any fees or charges whatsoever.
4. Are there any other fees associated with Talk & Save?
NONE. There are NO contracts to sign, NO activation fees, NO cancellation fees, and NO fees for doing the comparison. You only pay whatever fees would be charged by the providers in the comparison, but then receive an additional 10% discount.
5. How can Talk & Save offer such great rates?
We can offer great long distance rates because we've negotiated attractive wholesale rates on your behalf.
6. How is my local phone bill affected?
You'll continue to receive a bill from your local phone company for your local services and any operator assisted calls, but not for your long distance calls.
7. Will my local or long distance service be interrupted?
No, making the switch to Talk & Save will not affect your local or long distance service - the process is entirely seamless.
8. Do all long distance calls qualify?
All direct-dial long distance calls qualify for the program. However, any operator-assisted or collect long distance calls do not qualify for the Talk & Save program. These will be billed to you by your local service provider when they bill you for your local services.
9. What is the wireless long distance deal?
This is a great benefit offered by the Talk & Save program. Each month, on top of great long distance rates from home, the Talk & Save program gives its customers 30 FREE minutes of long distance from their Wireless phones to Canada and the U.S. Additional minutes are only 5¢ per minute, representing significant savings compared to the 35¢ per minute charged by most cell phone providers. Simply register your wireless number by calling customer service and take advantage of this great offer today.
10. How does the wireless long distance service work?
The service is very easy to use. After registering your wireless number, simply dial the local access number and the number you wish to reach. Click here for more information regarding our wireless long distance service.
11. How long does it take before I can take advantage of the Talk & Save program?
Once you enroll, it will take approximately 5-10 business days before your phone line will become active within the Talk & Save program.
12. How do I pay for my Talk & Save long distance charges?
You will receive a monthly Talk & Save Usage Summary, summarizing your call details and applicable charges. You can either choose to receive your statements online or by mail. The total charges from your usage summary will appear on your Talk & Save account and we have several payment methods you can choose from such as: pre authorised banking , pre authorized credit card payment and cheques.
13. When can I expect my first usage summary?
If you have made long distance calls, you will receive your first Talk & Save Usage Summary within four to six weeks. If you have any questions regarding your Usage Summary,
please call 1-888-412-2228.
14. Are my usage summaries viewable online?
Yes. You have access to your usage summary online 24 hours a day, seven days a week. Choose to receive your statement online when enrolling, or call our customer service and an agent will be glad to help.
15. How will I know that I'm really saving?
The Talk & Save Usage Summary clearly demonstrates your savings by calculating what your calls would have cost under each of the competitive plans being compared. It then clearly identifies the winning plan for each billing cycle and shows your savings.
16. How do I enroll?
It's easy to enroll. Just call us at 1-888-475-5522. Or click on " enroll now " to enroll online.
17. How many home phone lines can I enroll?
As many as you like. You will receive one Usage Summary detailing all the calls made on each line and the total for all these lines.
18. Are there any extra numbers to dial when making long distance calls from home?
No. There are no extra numbers to dial. You make long distance calls the same way you make them now. Simply dial one (1) and then the number you wish to call.
19. I already have one of the plans you're comparing. Why would I switch?
You probably never noticed, but if you're like most people, your calling habits change on an ongoing basis. If you usually make all your calls within the province or during evenings and weekends, you probably chose a plan that is the best fit for that behavior. But if your calling habits change, you may end up paying a premium. Switching to Talk & Save gives you the flexibility to make calls whenever and wherever you want and the reassurance that you'll benefit from our best rates. Furthermore, even if your current long distance plan wins, by enrolling in Talk & Save you automatically get an additional 10% discount, so you’re always ahead!
20. Do you offer a guarantee on the savings?
If you are not completely satisfied with the program, all you need to do is call us within 30 days of your first Talk & Save statement and CDTel Inc. will refund you up to $50 worth of long distance charges, equivalent to your first two months’ billing.