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FAQ for Home Long Distance
1. Do you only compare the three plans mentioned?
| The three plans we compare have been carefully selected to benefit a wide spectrum of calling patterns while enhancing your savings. So whenever or wherever you call, you always benefit from great rates. Furthermore, we also give you the choice to replace one of the plans with your existing plan, or a similar one2. |
2. Which plans will Talk & Save compare all of my long distance calls against?
Your calls will be compared to these three plans:
- Primus - 5 cents per minute anytime to Canada and the US.
- Rogers - 1200 evening & weekend minutes in Canada for as low as 1.5¢ per minute6.
- Your provincial telephone company - a leading competitive plan has been selected from your area. Call for more details or click featured plans to learn more.
We also give you the choice to replace one of the plans with your existing plan, or a similar one2.
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3. Will I ever pay a network or plan fee?
| Total plan costs and savings include existing network and plan fees that apply to the pre-selected plans. You pay whatever fees would be charged by the providers in the comparison, but then receive an additional 10% discount. However, in a month without usage, you will not pay any fees or charges whatsoever. |
4. Are there any other fees associated with Talk & Save?
| NONE. There are NO contracts to sign, NO activation fees, NO cancellation fees, and NO fees for doing the comparison. You only pay whatever fees would be charged by the providers in the comparison, but then receive an additional 10% discount. |
5. How can Talk & Save offer such great rates?
| We can offer great long distance rates because we've negotiated attractive wholesale rates on your behalf. |
6. How is my local phone bill affected?
| You'll continue to receive a bill from your local phone company for your local services and any operator assisted calls, but not for your long distance calls. |
7. Will my local or long distance service be interrupted?
| No, making the switch to Talk & Save will not affect your local or long distance service - the process is entirely seamless. |
8. Do all long distance calls qualify?
| All direct-dial long distance calls qualify for the program. However, any operator-assisted or collect long distance calls do not qualify for the Talk & Save program. These will be billed to you by your local service provider when they bill you for your local services. |
9. What is the wireless long distance deal?
| This is a great benefit offered by the Talk & Save program. Each month, on top of great long distance rates from home, the Talk & Save program gives its customers 30 FREE minutes of long distance from their Wireless phones to Canada and the U.S. Additional minutes are only 5¢ per minute, representing significant savings compared to the 35¢ per minute charged by most cell phone providers. Simply register your wireless number by calling customer service and take advantage of this great offer today. |
10. How does the wireless long distance service work?
| The service is very easy to use. After registering your wireless number, simply dial the local access number and the number you wish to reach. Click here for more information regarding our wireless long distance service. |
11. How long does it take before I can take advantage of the Talk & Save program?
| Once you enroll, it will take approximately 5-10 business days before your phone line will become active within the Talk & Save program. |
12. How do I pay for my Talk & Save long distance charges?
| Your lowest cost plan is conveniently charged to your account automatically. You will receive a monthly Talk & Save Usage Summary, summarizing your call details and applicable charges. You can either chose to receive your statements online or by mail. The total charges from your usage summary will appear on your Talk & Save account and we have several payment methods you can choose from such as: pre authorised banking , pre authorized credit card payment and cheques. |
13. When can I expect my first usage summary?
| If you have made long distance calls, you will receive your first Talk & Save Usage Summary within four to six weeks. If you have any questions regarding your Usage Summary, please call 1-888-412-2228. |
14. Are my usage summaries viewable online?
| Yes. You have access to your usage summary online 24 hours a day, seven days a week. Choose to receive your statement online when enrolling, or call our customer service and an agent will be glad to help. |
15. How will I know that I'm really saving?
| The Talk & Save Usage Summary clearly demonstrates your savings by calculating what your calls would have cost under each of the competitive plans being compared. It then clearly identifies the winning plan for each billing cycle and shows your savings. |
16. How do I enroll?
| It's easy to enroll. Just call us at 1-888-475-5522. Or click on "enroll now" to enroll online. |
17. How many home phone lines can I enroll?
| As many as you like. You will receive a usage summary detailing all the calls made on each line and the total for all these lines will be conveniently charged to your Talk & Save account. |
18. Are there any extra numbers to dial when making long distance calls from home?
| No. There are no extra numbers to dial. You make long distance calls the same way you make them now. Simply dial one (1) and then the number you wish to call. |
19. I already have one of the plans you're comparing. Why would I switch?
| You probably never noticed, but if you're like most people, your calling habits change on an ongoing basis. If you usually make all your calls within the province or during evenings and weekends, you probably chose a plan that is the best fit for that behavior. But if your calling habits change, you may end up paying a premium. Switching to Talk & Save gives you the flexibility to make calls whenever and wherever you want and the reassurance that you'll benefit from our best rates. Furthermore, even if your current long distance plan wins, by enrolling in Talk & Save you automatically get an additional 10% discount, so you’re always ahead! |
20. Do you offer a guarantee on the savings?
| If you are not completely satisfied with the program, all you need to do is call us within 30 days of your first Talk & Save statement and CDTel Inc. will refund you up to $50 worth of long distance charges, equivalent to your first two months’ billing. |
FAQ for Wireless Long Distance
1. Can I get the Wireless Long Distance service without a home phone?
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The 30 FREE minutes per month is only applicable to those customers who have an active home phone registered with Talk & Save.
If you do not have a home phone, you can also take advantage of our Wireless 100 program, where you get 100 minutes of wireless long distance calling for only $4.95. Additional minutes are only 5¢. Simply call 1-888-475-5522 to register your wireless number today.
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2. How does the Wireless Long Distance service work?
| The service is very easy to use. All you need to do is dial the local access number in your area and then the number you would like to reach (there is no need to press “send” again). Click here for more details on the Wireless long distance service. |
3. Do I have to register my wireless number to use the Wireless Long Distance service?
| YES. If you do not register your wireless number, you will not be able to dial the local access number to make your long distance calls. |
4. When making wireless long distance calls, where can I get the local access numbers from?
| A complete list of the local access numbers is available here or you can call customer service. |
5. Where will I receive my usage summary for my Wireless Long Distance calls?
Your wireless usage will be billed automatically to your credit card account and the details of the charges will appear on your Usage Summary, which you can view online or receive by mail.
If you are a part of the Wireless 100 program, your statement will only be available to you online. The total charges appearing on your Usage Summary will automatically be billed to your account.
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6. Can I use the Wireless Long Distance service from anywhere in the world?
| The Wireless long distance service is limited to calls made from Canada within the dialing area of the local access numbers. You can call anywhere in the world. Click here to view the rates to overseas destinations. |
FAQ for Calling Cards
1. How do I get a Talk & Save Calling Card?
Once you have enrolled your home line in the program, simply call our customer service
at 1-888-412-2228 to request your calling card(s) — up to 5 cards per household. You will be receiving your calling card(s) in the mail within 4-6 weeks.
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2. Do I need to use my Calling Card to make calls from home?
| NO. Once you have enrolled your home line in the program, you make your long distance calls as usual. Simply dial one (1) and then the number you wish to call. The Talk & Save Calling Card is only intended for use when you are away from home on business, on vacation or simply running errands. |
3. Can I make local calls with my Calling Card?
| Yes, you can use your card outside of your household when you’re out or running errands. Simply follow the instructions found on the back of your card. |
4. Can I make overseas calls with my Calling Card?
| Yes, simply call customer service at 1-888-412-2228 to get the rate for the country you would like to call. |
5. Can I make calls from overseas with my Calling Card?
| No. Calling card usage is restricted to calls originating from Canada and the United States (including Hawaii and Alaska) to anywhere in the world. If you wish to make calls from overseas, we recommend that you purchase prepaid calling cards once at your destination, as this would be your most economical solution. |
FAQ for Toll Free Numbers
1. How do I get a Talk & Save Toll Free number?
| Simply call our customer service at 1-888-412-2228 to request your personal toll free number. |
2. Where can I use a Toll Free number from?
| You can request that calls can be made from Canada or from Canada and the U.S. Ideal for snowbirds! |
3. Can the Toll Free number ring on a number other than my home phone?
| Sure, you can have the toll free number ring on your home phone, cell phone (especially handy when you have unlimited incoming calls), or your parents’ phone. Charges will still be applied on your account and calculated as part of the comparison. |
4. Is there a service charge associated with a Toll Free number?
| In those months where you have usage with your Toll Free line, a service charge of $2.95 will be applied. If there are no calls on the Toll Free line in a given month, there are no applicable service charges. |
General FAQ
1. Who is the Commissioner for Complaints for Telecommunications Services (CCTS)?
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CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call
toll-free at 1-888-221-1687. Click here to find out how Talk & Save is committed to offering the best possible service to its customers.
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