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Talk & Save is committed to finding the right solutions for our customers. Our knowledgeable and well trained staff is dedicated to helping you with any questions you may have regarding your home phone service. Should you have any concerns or need assistance, the following steps will help you in doing so.
Step 1
To contact Talk & Save, please call customer service and one of our representatives will be happy to help. You can reach us toll free at 1-888-412-2228, Monday to Friday from 9am to 8pm, and Saturdays from 9am to 5pm.
Step 2
If you require further assistance after speaking with a representative, a request for a call back from a supervisor can be made. The supervisor will contact you and find the best solution for the issue at hand. In aiding you with your complaint, it is recommended that you take the supervisor’s name, employee number, and the date the conversation took place.
Step 3
Most complaints will be resolved within the first two steps. However, if you feel your concern was not dealt with appropriately, you can contact the Talk & Save Operations Department. In order to help you most efficiently, please make sure you provide:
- your name, account number/phone number
- specify the service you are using (home phone or long distance)
- the dates and names from when your conversations took place in Steps 1 and 2
Please note that only complaints that have gone through Steps 1 and 2 will be reviewed.
Mail: Talk & Save
9045 Cote-de-Liesse
Montreal, QC
H9P 2M9
Fax: 1-866-331-0331
Email: Complaints@canadadirect.ca
Other option
If you are not completely satisfied with the resolution provided, please contact the CCTS to file a complaint.
What is the CCTS?
The Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Hours of Business:
Monday to Friday 09:00 - 17:00 HRS Eastern Standard Time.
Email:
General Inquiries response@ccts-cprst.ca
Telephone
Toll Free 1-888-221-1687
TTY 1-877-782-2384
Fax 1-877-782-2924
Mail P.O. Box 81088, Ottawa, Ontario K1P 1B1
For any concerns regarding your long distance service, please click here
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