Talk & Save

You have questions? We've got answers!

Below is a list of frequently asked questions. If you do not find the answer to one of your questions please do not hesitate to contact one of our experienced customer service representatives.

FAQ for Home Phone Service

1. I just received my device, how do I set it up?

Just plug your phone into the device then plug the device into your high-speed internet router/modem. It may take up to 15 minutes to configure. Pick up the phone and start talking! Click here for a PDF detailing how to set up your device.

2. Where can I find a list of all the features?

Right here! You can also download the feature guide to find out how easy it is to take advantage of all the features.

3. Which features do I get with Talk & Save?

No matter which plan you select you receive all available features at no additional cost!

4. Can I keep my existing number?

Of course! Just let the sales representative know that you wish to keep your current phone number.

5. Can I take the device with me when I am travelling?

Pack it! As long as you have access to high-speed internet and a phone then you can use your device no matter where you are, worldwide! Just plug the device to the internet directly as wireless connection will not work. Depending on the internet connection and router service quality may vary.

6. How does 911 and emergency calling work?

Your 911 emergency calls are automatically routed through an operated designated by Talk & Save and transferred to the appropriate Public Service Answering Point. It is important that orally identify your address and telephone number to operator. If the calls is disconnected, you must call back as the operator and PSAP may not have automatic call back capability. 911 emergency calls will not be available during power or internet service outages. As well, 911 emergency calls made while using the service outside of Canada cannot be completed by the operator. In the interest of safety, it is always recommended to have multiple means of making 911 emergency calls.

7. Can I really make free calls?

All our home phone plans include unlimited local calling and free Talk & Save to Talk & Save calling worldwide! Please see the details of the plan you are interested in for more information on our calling rates.

8. How much are long distance calls?

It all depends on which plan you have selected. We do have excellent long distance per minute rates starting as low as $0.019. If you don’t want to have to worry about per minute rates please consider selecting a plan with unlimited calling to Canada or even to the World! Click here for all our long distance rates.

9. Can I call anyone, anywhere?

There are no restrictions as to where or who you call. There are some usage conditions which you can learn more about in our Reasonable Use Policy which contains important details about your selected calling plan.

10. Who can call me?

Everyone who knows your phone number. If you wish to prevent specific numbers from calling you simply add the number to your call screening list. See the feature guide for more details.

11. Does Talk & Save require a computer in order to work?

Nope! All you need is high-speed internet and a router/modem. In the event that you do not have a router or modem then you will need a computer in order to use the device.

12. What is a router?

A router allows you to connect multiple devices to 1 internet connection (modem). Usually internet providers will give you a modem that doubles as a router.

13. Does Talk & Save require internet?

Yes, high-speed internet is required.

14. Is Talk & Save compatible with DSL internet?

Yes. As long as it is high-speed internet.

15. Is Talk & Save compatible with Fiber internet?

Yes. As long as it is high-speed internet.

16. Is Talk & Save compatible with Cable internet?

Yes. As long as it is high-speed internet.

17. Is Talk & Save compatible with Dial Up internet?

Unfortunately no. You need high-speed internet connection.

18. Will my alarm system work with Talk & Save?

Talk & Save is compatible with most alarm systems but you will have to verify with your home security company if Talk & Save would work with your alarm system as each provider has its own policies and requirements.

19. Is Talk & Save a VoIP phone?

Yes, Talk & Save is a Voice Over IP home phone service that will use your internet connection to help you save on local, North American and World calling.

20. Is a special phone required?

No, any touch tone phone will work, including cordless.

21. What happens in the event of a power failure?

Depending on how the device is connected to your internet you may lose the ability to make calls. If your device is connected to a computer running on battery and you still have internet connection then you will be able to make phone calls. If you use cordless phones then you will be unable to make calls during the power outage, just like with a traditional home phone service.

22. Can I use my fax machine with Talk & Save?

Yes, simply plug your fax machine into the device.

23. Can I connect multiple handsets to my device?

Yes, just plug the base handset that is connected to multiple devices, into the device or have a phone splitter plugged into the phone port of the device

24. What is the difference between VoIP and a traditional landline?

VoIP uses your existing internet connection instead of using the telephone lines like a traditional landline. Unlike a traditional home phone line, Talk & Save offers enhanced voice quality, noise cancellation technology and the flexibility to take your home phone with you anywhere you go with an internet connection.

25. Which countries are included in the Unlimited World plan?

Please click here for a full list.

26. How do you protect my personal payment information?

All information provided to us is protected by industry-leading encryption and level 1 PCI compliance (highest level).

27. What if I have a question or issue?

If you have a question or concern and are unable to find the information online please contact one of our experienced customer service representatives at the customer service number found here.

28. Who is the Commissioner for Complaints for Telecommunications Services (CCTS)?

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. Click here to find out how Talk & Save is committed to offering the best possible service to its customers.