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Talk & Save Long Distance Complaint Escalation Process
Talk & Save works hard to find solutions that work for our customers. We have well trained agents available to help in finding solutions for your long distance needs. Should you have a complaint or need assistance, the following steps will help you in doing so.

Step 1
To contact Talk & Save, please call customer service and one of our representatives will be happy to help. You can reach us toll free at 1-888-412-2228, Monday to Friday from 8am to 8pm, and Saturdays from 9am to 5pm.

Step 2
If you are dissatisfied with the result of Step 1, you can always ask to speak to a supervisor, who will do their best to resolve the problem. In aiding you with your complaint, it is recommended that you take the supervisor’s name, employee number, and the date the conversation took place.

Step 3
Most complaints will be resolved within the first two steps. However, if you feel your concern was not dealt with appropriately, you can contact the Talk & Save Operations Department. In order to help you most efficiently, please make sure you provide:

  • your name, account number/phone number
  • the dates and names from when your conversations took place in Steps 1 and 2

Please note that only complaints that have gone through Steps 1 and 2 will be reviewed.

Mail: Talk & Save 743 Renaud Montreal, QC H9P 2N1

Fax: 1-866-331-0331

Email: Complaints@canadadirect.ca

Step 4
If you are not completely satisfied with the resolution provided in the previous steps, please contact the CCTS to file a complaint.

What is the CCTS?

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services. The CCTS only deals with telecommunications services that are not regulated by the CRTC (forborne).

Visit http://www.ccts-cprst.ca/en/ for more information about the CCTS

Hours of Business:
Monday to Friday 09:00 - 17:00 HRS Eastern Standard Time.

Email:
General Inquiries response@ccts-cprst.ca
Telephone
Toll Free 1-888-221-1687
TTY 1-877-782-2384
Fax 1-877-782-2924
Mail P.O. Box 81088, Ottawa, Ontario K1P 1B1

For any concerns regarding your Home Phone service, please click here

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The Talk & Save program is available in most Canadian regions. © CDTel Inc., 2015. All rights reserved.